Monthly Archives: May 2010
Watch Out For "Duck And Cover"
“Oh-oh! Here we go again – Duck and cover guys!” It happened just about every six months. The CEO had just finished the hot new business book “Who took my Cheddar?” and she was all fired-up. Before you knew it … read more
Always Address The Elephant In The Room
“I can’t believe she didn’t say anything!” Sarah ran the meeting like nothing had happened. Business as usual…but not quite. Yesterday she’d really lost her temper with Matt – in front of everyone. And it got ugly. Sure, Matt had … read more
It’s So Right To Be Wrong
Yesterday was a humbling experience. I started the call desperately wanting my client to like my ideas. Truth be told: I wanted him to think that I was smart! But it got kind of quiet on the other end of … read more
The Art Of Fessing Up
Question: What’s worse – no apology, or one of these: “I apologize if what I said upset you.” “I’m sorry – but you misunderstood me.” “I’m sorry if I offended anyone.” Answer: It doesn’t matter – if you are not … read more
