Monthly Archives: June 2010
Don’t Be A “Drive-By” Leader
“Told you we’d get it done on-time!” Tony beamed as he congratulated his exhausted team on the launch of their latest Ad campaign – his team just rolled their eyes. Tony was seen as a “rising star” in the company. … read more
Take The Arrow
“Guys – this is just not acceptable, I need more from each of you!” The VP was a pretty calm guy…most of the time. But after reviewing today’s forecast, he couldn’t hide his frustration. He was right of course: we … read more
Leadership Is Showing Up
You could tell it was conversion weekend on my client’s big IT project. Early that Saturday morning the empty boxes of doughnuts were already stacked high and the recycling bin was overflowing with crushed Mountain Dew cans. This was the … read more
Zappos Shows Culture Is A Competitive Advantage
Actual Chat session with Zappos Customer Loyalty Team representative: Timmy (Customer – not me!): How wide is G-Shock watch…Timmy has big fat wrist. Timmy need watch grande. Johnathan (Zappos Agent): I’ll see what I can find out for Timmy. Timmy: … read more
You Can’t Handle The Truth
Carl dreaded the meeting. His stomach churned just thinking about the conversation he needed to have with Will, his customer service manager in Minneapolis. “Will’s a bright guy” Carl told Mary, head of HR, “but he just doesn’t contribute like … read more
