Author Archives: admin
Don’t Play The Blame Game
Have you noticed that if you try to blame someone else they push back even harder? Most people respond the same way, it’s almost automatic: Deny – “No, I didn’t say it like that. Anyway the customer was already upset.” Defend … read more
Video Blog: Performance Nibbles
Tim discusses changing the way you give performance feedback… Remember: “Nibble – Don’t Bite!” Check Out the Zealeap Video Channel on YouTube Share this:
Do You Know Your Power?
Colin is your typical boss. You know the type: Busy schedule, lots of meetings, cranking out emails late at night. Colin barely has time to give his team direction and even less time to review their work. Plus the Big … read more
Culture Matters
I believe that people want to LOVE coming to work. I think that we want work to be fulfilling. We want to feel that we’ve done well and we want to enjoy working with folks that we respect and trust. … read more
What Do Great Leaders Do Differently?
I bet it’s not what you’re thinking! Take Howard Shultz (Starbucks),Steve Jobs (Apple) and Herb Kelleher (Southwest Airlines): What do these leaders do differently? Of course, it’s easy, let’s make a list: competitive differentiation, superb operational processes, great people, industry-leading … read more
